What the Experts Have to Say

Nu Look Home Design, Maryland’s frontrunner in the home improvement industry is among the winners of the 2022 Guildmaster Award, reserved for honest and reliable companies dedicated to providing customers with an exceptional experience.

Columbia, MD, United States – Nu Look Home Design of Maryland, New Jersey, and Virginia is proud to have received a 2022 Guildmaster Award from GuildQuality for demonstrating an unwavering commitment to customer satisfaction.

What is the Guildmaster Award?

The Guildmaster Award is presented annually to active GuildQuality members that meet a certain threshold for survey results, response rate, and the number of responses.

Why the Guildmaster Award matters

Since 2005, GuildQuality, a third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada. To earn the prestigious Guildmaster award, companies must verify that they survey all their customers, receive at least 20 survey responses in the calendar year, receive at least a 50% response rate, and earn a Likely to Recommend score of 90% or higher.

Why did Nu Look Home Design win the Award?

Nu Look Home Design’s Vice President of Operations Gregory Ray stated:  “In the home improvement industry, no different than many industries, we believe providing the best customer experience is at the heart of everything we do. We want to be an industry-leading organization that redefines the expectations of what is possible from a home improvement company in the communities in which we work and live.”

Nu Look Home Design puts effort into providing an outstanding experience for its customers, and the Guildmaster Award is proof that a customer’s project and home are safe in the hands of the Nu Look team, just like it has been for other homeowners whose feedback they can see for themselves. The Guildmaster Award highlights that a company focuses on customer satisfaction. It signals to the public that a company is dedicated to collecting and evaluating honest, third-party customer feedback, driven by a desire to provide high-quality work that makes its customers happy.

Mr. Ray added: “Our customers are everything and it starts with attracting and retaining the best talent and partners we can, so our entire team can produce the best customer experience possible no matter what home improvement project our customers desire. We are truly humbled, grateful, and appreciative of our customers, our employees, and our partners as they have graciously allowed us to achieve this award. Such recognition motivates us to continue our journey towards creating the best customer experience possible, every time.”

About Nu Look Home Design

Nu Look Home Design is a leading home improvement and roofing system provider in its native Maryland, Delaware, Virginia, New Jersey, Pennsylvania, and D.C. The multi-award-winning company specializes in a comprehensive offering of services, encompassing installation and replacement of roofing, siding, gutters, doors, windows, and solar.